Refund Policy
Refunds & Returns
At Velorae, we want you to feel confident shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return policy.
30-Day Return Window
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be returned within this 30-day period.
Return Eligibility
To qualify for a return and full refund:
- the item must be returned within 30 days of delivery
- the item must be unused or in acceptable returned condition
- the item must be sent back in its original packaging when possible
- proof of purchase may be required
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, a full refund will be issued to your original payment method.
Please note that it may take several business days for your bank or card provider to process and post the refund after it has been issued.
Non-Returnable Items
For hygiene, safety, or product integrity reasons, certain items may not be eligible for return if they have been opened, used, or damaged after delivery.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and make it right as quickly as possible.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
How to Start a Return
To start a return, please contact our support team with your order number and reason for the return. If your return is approved, we will provide return instructions.
Please do not send items back without contacting us first, as this may delay processing.
Exchanges
We do not guarantee direct exchanges. If you would like a different item, the fastest option is typically to return the original item for a refund and place a new order.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account and contact your credit card company or payment provider, as processing times can vary. If you have done this and still have not received your refund, please contact our support team.
Contact Us
If you have any questions about returns or refunds, please contact Velorae through our support page or email listed on the website.
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Refunds & Returns
Velorae offers a 30-day return policy. If you are not satisfied with your order, you may request a return within 30 days of receiving your item.
To be eligible for a return, the item must be returned within 30 days of delivery and be in unused or acceptable returned condition. Original packaging is preferred when possible, and proof of purchase may be required.
Once your return is received and inspected, we will notify you regarding approval. If approved, your refund will be issued in full to your original payment method. Please allow several business days for your bank or card provider to complete the refund process.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item and packaging. If the return is due to our error, we will work with you to resolve it as quickly as possible.
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
To begin a return, please contact our support team before sending anything back. Returns sent without prior approval may be delayed or refused.
Contact us at Velorae.help@outlook.com